With businesses focusing towards mobility solutions and mobile customer relationship management solutions in focus, we decided to check the most popular ones available and compared them on features to bring out the top 10 for you
Sugar Mobile: This app is an extension of the Sugar Professional or Enterprise Editions for Apple’s iPhone and iPad. It simplifies the access and interaction with customer data while on the go and allows users to log calls made on the mobile phone via the Mobile app. Any address can be clicked on to bring up the Google map location, and changes to system data are updated in real-time.
SAP Business ByDesign: The SAP Business ByDesign provides intuitive and comprehensive mobile CRM solution. From your mobile phone, you can navigate the entire ERP and CRM system, modify your views, check inventory availability at multiple locations and create new sales orders.
At this moment, the access is limited to iPhone but in future SAP is planning to support Android, BlackBerry, and Windows Phone.
Box.net Mobile: Box allows every employee to securely work across teams, with customers, and with partners – on any device, anywhere. It lets you organize and view all of your content online in a file/folder structure. Any of these folders can be rapidly turned into a web page. Widgets can be created to share files on a web page or blog. It supports Windows, iPhone, iPad, BlackBerry and Android.
Salesforce Chatter: It is a cloud-based social enterprise collaboration application and platform. It leverages the social features popularized by consumer social networking sites like Facebook — such as profiles, status updates, and real-time feeds — with the goal of raising productivity. You can monitor group discussions and developments, access files, update records with the app. One can also use Salesforce Mobile SDK to create highly customized, collaborative mobile apps.
Microsoft Dynamics CRM: It is a customer relationship management software package developed by Microsoft. It provides social insights, business intelligence, and productivity with One Microsoft solutions. You can deploy it in the cloud, on-premise, or with a hybrid combination. It is part of theMicrosoft Dynamics family of business applications. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer, the Chrome and Firefox browsers are fully supported.
Resco MobileCRM: It is a mobile client for sales force and field service people that allows field workers to access Microsoft Dynamics CRM data from the iPhone. Instead of having to call the office, field reps can access the data themselves. You don‘t need to install any middleware or server components.
Oracle Mobile Sales Assistant and Oracle Mobile Sales Forecast: Oracle Mobile Sales Assistant and Oracle Mobile Sales Forecast connects sales users with their Oracle CRM on Demand applications. You can manage your key customer relationships data in real time from your handheld device and integrate with on-device calendar and contact applications.
CWR Mobile CRM: CWR Mobile CRM is a mobile client for field sales and service people using Microsoft Dynamics CRM. It works on Windows Phone, iPhone, iPad, BlackBerry and Android platforms.
9. Sybase Mobile Sales for SAP CRM: The Sybase Mobile Sales for SAP CRM application is designed to give sales teams fast, reliable access to SAP CRM data from any mobile device.
Zoho CRM Mobile Edition: It gives you the option to access and work with your online Zoho CRM data from your mobile devices. The Zoho CRM native app is available for the iPhone, iPad, and Android phones. Additionally, you will be able to use the web app in other mobile devices. You can access data from CRM modules such as Leads, Accounts, Contacts, Potentials, Cases, Tasks, Events, etc. wherever you go. Also, you can work in the offline mode to add, modify, or delete records which will be saved locally and synchronized with your online account, when you connect to the network.
Elements CRM: A Mac Customer Relationship Management (Mac CRM) solution built by Interactive for Apple business using Apple devices. It is offered as a Cloud computing subscription-based service. Elements CRM is part desktop and part cloud. Its main functions include managing leads and contact information, tracking communication history, managing tasks, and follow-ups, tracking email communication, creating estimates and invoices and managing projects.
Base CRM: It is a customer relationship management (CRM) system that is available for iOS, Android, and Windows Phone. Base was the first full native CRM Android app available. Unlike legacy cloud CRM and Salesforce Automation systems like Salesforce, Base leverages big data, mobility and real-time computing to help sales teams close more deals, while providing sales leaders with visibility into the sales pipeline and forecast.